Parkway Regional Hospital respects the rights of patients, recognizes that each patient is an individual with unique health care needs, and provides respectful, considerate care focused on each patients’ individual needs.
We believe that patients who understand and participate in their treatment achieve better results. Please take a moment and familiarize yourself with your rights and responsibilities as a patient.
Patients have the right to:
- Know the risks, benefits and alternatives to proposed treatments or procedures
- Choose the physicians or other clinicians who will be providing care or treatment, as well as have information about them
- Receive information in easy to understand terms that will allow for an informed consent
- Privacy regarding medical care
- Participate in the plan of care, including your treatment plan, notifying your family or physician of admission and discharge planning
- Pain management
- Refuse care, treatment and services in accordance with law and regulation
- Be informed about the outcomes of care, treatment, and services
- Receive information and communication in an understandable manner including provision of interpreter and translation services
- Formulate advanced directives and have staff and practitioners comply with those directives
- Reasonable responses to reasonable requests of service
- Leave the hospital against the advice of the physician
- Examine and receive an explanation of the bill for services regardless of the source of payment
- Select providers of goods and services after discharge
- Receive a Notice of Privacy Practices
- Request privacy protection
- Access protected health information in a reasonable time frame
- Amend protected health information
- Request an accounting of disclosures of protected health information
- Be free from any forms of restraint or seclusion as a means of convenience, discipline, coercion, or retaliation
- The least restrictive restraint or seclusion should be used only when necessary to ensure patient safety
- Protection and respect of your rights if you are participating in a human research clinical trial.
- Receive care in a safe and dignified environment, free from all forms of abuse, neglect, harassment and/or exploitation.
- Care regardless of your race, color, religion, sex, national origin, age, ability to pay or disability and any other legally prohibited reasons
Patients have the responsibility to:
- Provide accurate and complete information concerning your present medical condition, past illnesses or hospitalization and any other matters, concerning your health
- Tell your caregivers if you do not completely understand your plan of care
- Follow the caregivers’ instructions
- Follow all medical center policies and procedures while being considerate of the rights of other patients, medical center employees and medical center properties
- Support mutual consideration and respect by maintaining civil language and conduct in interaction with staff and licensed independent practitioners
- Meet financial commitments
Patients also have the right to:
Lodge a concern with the state, whether you have used the hospital’s grievance process or not. If you have concerns regarding the quality of your care, coverage decisions or want to appeal a premature discharge, contact the State Quality Improvement Organization (QIO). Contact information for the state and our QIO can be obtained from the Discharge Planner in the Case Management Department.
Regarding problem resolution, you have the right to:
Express your concerns about patient care and safety to hospital personnel and/or management. If your concerns and questions can not be resolved at this level, contact The Joint Commission at 1-800-994-6610, or by Fax at (630) 792-5636, or by e-mail at complaint@jointcommission.org or by mail at:
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Be sure to review our Privacy Policy.